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Hi! I'm Marcos Vasconcellos de Andrade.

Tier 2 Technical Support Analyst & Linux Systems Specialist

Specialized in high-availability Linux environments, network troubleshooting, Bash automation, and system diagnostics.

About Me

I am Marcos Vasconcellos de Andrade, an IT Infrastructure and Tier 2/3 Technical Support Analyst with over 25 years of hands-on experience in IT, including a 30-year career with the Brazilian Army managing high-availability Linux server environments and enterprise network infrastructure across nationwide sites.

I specialize in root-cause troubleshooting, Linux systems administration (CentOS, Debian, Ubuntu), network security, and routine task automation via Bash scripting and Python. Notably, I architected and deployed a customized Linux Mint build (remaster) that standardized enterprise workstations and cut setup and helpdesk ticket resolution time by 99%.

I hold a degree in Internet Systems from IFB (2020) and a Postgraduate degree in Data Engineering and Architecture with AI certification from XP Educação (2024). I combine deep system and network administration with advanced database diagnostics (Oracle SQL), DataOps, and Generative AI workflows.

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Projects

Linux Sysadmin & Automation Scripts

Linux System Administration & Automation Scripts

Description: A curated collection of production-ready Bash/Shell scripts for Linux system administration, Tier 2/3 technical support, server health monitoring (disk space, service availability), automated backups, and network ICMP ping sweep diagnostics.
Technologies used: Bash Scripting, Linux (Debian, Ubuntu, CentOS), Systemd, Networking.

Link to project on GitHub
Screenshot of Marcos AI Blog featuring articles on artificial intelligence and data

Marcos' Tech & AI Blog - Insights on Tech & AI

Description: A technical blog dedicated to sharing articles, guides, and insights on Linux systems, technical automation, and artificial intelligence.
Technologies used: Jekyll, Chirpy Theme, HTML5, CSS3, GitHub Pages.

Project on GitHub Live Project Preview
Dashboard preview of the real-time stock monitor application

Real-Time Stock Monitor

Description: A fast stock analysis platform developed with Python and financial APIs, demonstrating real-time data ingestion, API troubleshooting, and system responsiveness.

Link to project on GitHub
Interface preview of the condominium management system

Condominium Management System (Senior Capstone Project - IFB 2020)

Description: Web application for property management with role-based access control and backend database integration.

Link to project on GitHub

Skills

🐧 Technical Support & Linux Administration

Tier 2/3 Technical Support Troubleshooting Linux Administration CentOS Debian Ubuntu Computer Networks Server Security

⚡ Scripting & System Automation

Bash / Shell Scripting Python System Monitoring Docker Linux Remastering

🗄️ Database Diagnostics & DataOps

Oracle SQL (Advanced) PostgreSQL MySQL Data Diagnostics Power BI Pentaho ETL DataOps

🤖 Artificial Intelligence & Innovation

Generative AI AI Agents Large Language Models (LLMs) Prompt Engineering

🛠️ Tools & Version Control

Git & GitHub VS Code

Contact